MarkPen Privacy Policy

This Privacy Policy ("Policy") explains how MarkPen ("App," "we," or "us"), operated by Hong Kong engine International Co., Limited, collects, uses, and discloses your personal information when you use our acrylic marker pen e-commerce platform. We are committed to protecting your privacy and being transparent about our data practices.

1. Scope

This Policy applies to any personal information we collect when you:

• Use Clerk authentication to sign in to our acrylic marker pen marketplace
• Browse, purchase, or review acrylic marker pens and art supplies
• Use our product recommendation and comparison services
• Contact our customer support for art supply assistance
• Subscribe to our marker pen news and updates

2. Information We Collect

• Through Authentication: We collect your name and email address through Clerk authentication services to identify and secure your account for acrylic marker pen purchases.
• Product Usage: We collect information about your interactions with our platform, including marker pen preferences, purchase history, product reviews, and browsing patterns to improve our art supply recommendations.
• Payment Information: When you purchase marker pens or art supplies, payment processing is handled securely by Stripe. We do not store your complete payment information.
• Contact Information: When you contact us through our contact form regarding art supply support, we collect your name, email, message content, and device information.
• Device Preferences: We may collect information about your preferred art tools, marker pen models, and compatibility requirements to enhance your shopping experience.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide our acrylic marker pen marketplace and art supply services.
• Account Management: To manage your account, marker pen orders, subscriptions, and art tool preferences.
• Product Recommendations: To analyze purchase patterns and provide personalized marker pen recommendations based on your art preferences.
• Communication: To respond to your inquiries about marker pens and send product-related notifications and art supply updates.
• Order Management: To process marker pen orders, manage shipping, and provide after-sales support for art supplies.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers:
  • Clerk for authentication services
  • Stripe for secure marker pen payment processing
  • Vercel for hosting our art supply marketplace
  • Neon Database for secure storage of your marker pen order data
• Legal Compliance: We may disclose information when required by law regarding marker pen transactions.
• Business Transfers: In case of merger, acquisition, or asset sale of our art supply business.

5. Your Choices and Control

• Account Settings: Manage your profile and marker pen preferences through your account settings.
• Order Management: Control your marker pen order history and art supply subscription settings.
• Data Access: Request access to your personal data or account deletion related to marker pen purchases.
• Marketing Preferences: Opt-out of marker pen promotional emails and art supply updates.

6. Data Security

We implement industry-standard security measures including:

• Data Encryption: All marker pen order data is encrypted in transit and at rest.
• Secure Storage: Art supply information is stored on secure servers provided by Neon Database and Vercel.
• Access Controls: Strict access controls and authentication requirements for marker pen customer data.
• Regular Audits: Periodic security audits and updates to protect your art supply purchase information.

7. Your Privacy Rights

You have the right to:

• Access your personal information and marker pen order history
• Correct inaccurate data related to your art tool preferences
• Request deletion of your marker pen purchase data
• Export your art supply order information
• Opt-out of marker pen marketing communications

8. Children's Privacy

Our acrylic marker pen marketplace is not intended for children under 13. We do not knowingly collect information from children under 13 regarding art supply purchases.

9. Marker Pen Data Usage

• Product Reviews: Your marker pen reviews may be displayed publicly to help other customers
• Usage Analytics: We analyze browsing patterns to improve our art supply catalog and recommendations
• Art Preferences: We may store your preferred marker pen specifications to enhance your shopping experience
• Compatibility Data: We collect device compatibility information to recommend suitable marker pens and art tools

10. Contact Us

For privacy-related questions about our marker pen services, contact us at: Email: [email protected] Address: Hong Kong engine International Co., Limited

11. Changes to this Policy

We will notify you of material changes to this Policy through our website or email, especially regarding marker pen data handling practices.

Effective Date: February 26, 2025

This privacy policy is provided by Hong Kong engine International Co., Limited for MarkPen acrylic marker pen marketplace.