Terms and Conditions for MarkPen

Last Updated: February 26, 2025

Terms of Service for MarkPen

Effective Date: February 26, 2025

Introduction

Welcome to MarkPen (https://markersbest.com). By accessing our website or using our acrylic marker pen services, you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Hong Kong engine International Co., Limited ("Company", "we", "us", or "our").

Service Description

MarkPen is an e-commerce platform specializing in acrylic marker pens and art supplies that provides online retail services ("Service"), including but not limited to:

• Online acrylic marker pen and art supply catalog and browsing
• Art supply purchasing and order management
• Secure payment processing for marker pen transactions
• Marker pen order tracking and delivery services
• Customer support and after-sales service for art products
• Product reviews and art supply comparison tools

Product and Pricing

• All acrylic marker pens and art supplies displayed on our platform are subject to availability
• Product prices are displayed in the applicable currency and include applicable taxes where required
• We reserve the right to modify marker pen prices and availability without prior notice
• Marker pen images and descriptions are provided for reference and may vary from actual products
• Special offers and promotions on art supplies are subject to specific terms and conditions
• Technical specifications for marker pens are provided by manufacturers and may be subject to updates

Order Processing and Payment

• Marker pen orders are processed upon successful payment confirmation
• We accept payments through Stripe payment processing system for all art supply purchases
• Payment must be completed at the time of marker pen order placement
• We reserve the right to cancel orders for reasons including but not limited to: payment failure, product unavailability, or suspected fraudulent activity
• Order confirmation will be sent via email upon successful marker pen purchase

Shipping and Delivery

• Shipping costs and delivery timeframes for marker pens and art supplies are calculated based on destination and shipping method selected
• We are not responsible for delays caused by customs, weather, or other circumstances beyond our control
• Risk of loss and title for marker pens pass to you upon delivery to the shipping carrier
• Delivery addresses must be accurate and complete; we are not responsible for products delivered to incorrect addresses provided by customers
• Marker pens or art supplies may require signature confirmation for delivery due to their value

Returns and Refunds

• Returns are accepted within 30 days of delivery for eligible marker pens and art supplies
• Products must be in original condition, unused, and in original packaging with all accessories
• Certain art supplies may not be eligible for return due to hygiene or safety reasons
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Refunds will be processed to the original payment method within 5-10 business days after we receive the returned products
• Marker pens and art supplies must be free from personal contamination and show no signs of extensive use

User Account and Responsibilities

You agree to:

• Provide accurate and complete registration information for marker pen purchases
• Maintain the security of your account credentials and protect your orders
• Use the Service in compliance with applicable laws and regulations regarding art supplies
• Not use the Service for any illegal, fraudulent, or unauthorized purpose
• Not attempt to interfere with the proper functioning of our marker pen marketplace
• Provide honest and accurate reviews for products you have purchased

Intellectual Property Rights

• All content, features, and functionality of the marker pen Service are owned by the Company
• Marker pen images, descriptions, and branding materials are protected by intellectual property laws
• Users may not reproduce, distribute, or create derivative works from our product content without permission
• User-generated content (marker pen reviews, art supply ratings) may be used by us for promotional purposes

Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, including:

• Account registration and authentication information for marker pen purchases
• Order and payment information for art supplies processed securely through Stripe
• Shipping and billing addresses for product delivery
• Customer service communications regarding art supplies
• Website usage analytics for marketplace improvement
• Product preferences and purchase history for recommendations

Service Availability and Limitations

• We strive to maintain high service availability for our marker pen marketplace but do not guarantee uninterrupted access
• We may temporarily suspend service for maintenance, updates, or technical issues
• We reserve the right to modify, suspend, or discontinue any part of the marker pen Service with reasonable notice
• Geographic restrictions may apply to certain products or services
• Product compatibility with other art tools may vary and is not guaranteed

Customer Support

• Customer support for marker pens and art supplies is available through our contact form and support email
• We aim to respond to customer inquiries within 24-48 hours during business days
• Support is provided in multiple languages based on availability
• For urgent order-related issues, please contact us immediately
• Technical support for art supplies is provided based on manufacturer specifications

Disclaimer of Warranties

The Service and products are provided "as-is" without warranties of any kind. We do not guarantee:

• The accuracy of all product descriptions or specifications
• Uninterrupted or error-free service operation for purchases
• The suitability of marker pens or art supplies for any specific purpose beyond their intended use
• Compatibility between marker pens and all surfaces or materials
• Ink life or product performance exactly as specified by manufacturers

Limitation of Liability

Our total liability for any claims related to marker pen purchases is limited to the amount paid by you for the specific order in question, not to exceed the total amount paid in the past 12 months.

Art Supply Specific Terms

• Ink Performance: Marker pen ink life may vary based on usage patterns and environmental conditions
• Compatibility: We do not guarantee compatibility with all surfaces or materials; customers should verify suitability before purchase
• Product Quality: Color, coverage, and performance may vary based on use and storage
• Water Resistance: Water resistance ratings are provided by manufacturers; actual performance may vary with use and age
• Product Updates: Marker pens and art supplies may receive updates or improvements that could affect functionality

Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or court proceedings in Hong Kong as a last resort

Prohibited Uses

You may not use our marker pen Service to:

• Violate any applicable laws or regulations regarding art supplies
• Infringe on intellectual property rights related to marker pens or art supplies
• Transmit harmful or malicious code through our platform
• Engage in fraudulent activities related to marker pen purchases
• Resell products for commercial purposes without authorization
• Submit false reviews or ratings for marker pens or art supplies

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered customers
• Prominent notice on our website
• Updated "Last Modified" date on this page

Continued use of the marker pen Service after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms or our marker pen Service, contact us at:

• Email: [email protected]
• Customer Service: Available through our website contact form for support
• Address: Hong Kong engine International Co., Limited

Agreement

By using MarkPen, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service for marker pen and art supply purchases and services.

This Terms of Service is provided by Hong Kong engine International Co., Limited for MarkPen acrylic marker pen marketplace.